ALIYAN NAEEM

Software Engineering Student & Customer Relations Specialist

Karachi, PK.

About

Highly motivated and adaptable final-year Bachelor's in Software Engineering student with a strong foundation in customer service and business development. Eager to leverage strong communication, problem-solving, and teamwork skills to contribute to innovative technical solutions and drive professional growth within a dynamic organization.

Work

Dalda Food Limited

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Assistant Operator

Karachi, Sindh, Pakistan

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Summary

Currently contributing to operational efficiency and production quality within a leading food manufacturing environment.

Highlights

Supported daily production operations, ensuring adherence to safety protocols and quality standards.

Assisted in maintaining machinery and equipment, contributing to smooth workflow and minimal downtime.

Collaborated with team members to achieve production targets and optimize resource utilization.

Learned and applied operational procedures, demonstrating a quick grasp of industrial processes.

Dawood Family Takaful

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Business Development Representative

Karachi, Sindh, Pakistan

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Summary

Drove client engagement and expanded market reach by identifying and cultivating new business opportunities in the Takaful sector.

Highlights

Developed and maintained client relationships, effectively communicating product value propositions.

Identified potential leads and conducted outreach to generate new business opportunities.

Collaborated with sales teams to achieve monthly targets and enhance overall sales performance.

Utilized strong communication and negotiation skills to present solutions and close deals.

Hj Solution

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Customer Service

Karachi, Sindh, Pakistan

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Summary

Provided essential customer support, resolving inquiries and ensuring a positive client experience.

Highlights

Addressed customer inquiries and resolved issues efficiently, maintaining high satisfaction levels.

Communicated effectively with diverse customers to understand needs and provide appropriate solutions.

Documented customer interactions and feedback, contributing to service improvement initiatives.

Demonstrated problem-solving abilities to navigate complex customer scenarios.

Envision

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Customer Service

Karachi, Sindh, Pakistan

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Summary

Delivered responsive customer support, enhancing client satisfaction through effective communication and issue resolution.

Highlights

Managed incoming customer calls and communications, providing timely and accurate information.

Assisted customers with product and service inquiries, ensuring clear understanding and positive outcomes.

Collaborated with team to streamline service processes and improve response times.

Developed strong interpersonal skills through consistent direct customer interaction.

Dial International

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Customer Service

Karachi, Sindh, Pakistan

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Summary

Provided foundational customer support, addressing client needs and ensuring service quality.

Highlights

Responded to customer queries, offering solutions and escalating complex issues when necessary.

Maintained detailed records of customer interactions, contributing to effective follow-up.

Worked collaboratively within a team to meet daily service metrics and uphold service standards.

Gained initial experience in professional communication and client relationship management.

Education

Aawaz Institute Of Media & Management Sciences

Karachi, Sindh, Pakistan
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Bachelor's Software Engineering

Government Degree Boys Johar College Karachi

Karachi, Sindh, Pakistan
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Intermediate Grade: 72% A

Gulshan Gems School

Karachi, Sindh, Pakistan
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Matriculation Grade: 68% B

Languages

English

Skills

Communication Skills

Customer Service, Client Relations, Active Listening, Verbal Communication.

Problem Solving

Issue Resolution, Troubleshooting, Critical Thinking.

Teamwork & Collaboration

Cross-functional Collaboration, Team Leadership, Conflict Resolution.

Office Productivity

Microsoft Excel, Microsoft Office Suite, Data Entry, Document Management.

Business Development

Lead Generation, Client Acquisition, Sales Support, Negotiation.

Software Engineering Fundamentals

Programming Concepts, Software Development Life Cycle, Data Structures, Algorithms.